There are two ways for somebody to get a product, and you choose for each one. The basket is for when you would rather take the order and sort out payment yourself: the customer picks what they want, fills in their details and sends it to you. The other way is a link to somewhere they can pay online, like Payhip or Stripe.
With the basket, nothing is paid on your website. The customer sees that clearly before they send it. You get the order, check you have it in stock, and then confirm it and arrange payment and delivery with them, the same way you would answer an enquiry. It suits a business that already invoices people, or whose booking system cannot sell online.
The order arrives exactly where your enquiries do: in Enquiries in your dashboard, and by email. It lists each product, how many, and the total, with the name, email, phone number and delivery address they gave. If you have automatic replies switched on, the customer gets that note too.
With a pay link, the money never touches Kitset. The button goes to your own checkout, and the payment, the receipt and any refund are between you and that service.
One line is worth changing if you use the basket. The section arrives with a sentence saying payments are handled by a checkout partner, which is true for pay links and not for the basket. Click it and say what actually happens, for example that you will be in touch to confirm the order.
| Basket | Pay link | |
|---|---|---|
The button says | Add to basket | whatever you set |
The customer | sends you an order | pays straight away |
Payment | you arrange it | your own checkout |
You hear about it in | Enquiries and email | that checkout |
Step by step
In the editor, press Add and pick "Things you sell".
Press Add a product on the section.
It fills the next empty space. Empty spaces never show on your live site, so a half-finished shop does not look broken.
Choose how people get it: they add it to a basket and send you an order, or they pay online with a link.
Give it a name, a price written the way you want it shown, and a line or two about it.
Write the price as a plain amount, like NZ $45.00, if you want the basket to add up a total.
If they pay online, paste the link to where they buy it. If they use the basket, leave the link empty.
Press Add it, then click the product's picture to add a photo.
Using the basket? Change the line under your products about payments so it says what really happens.
Publish, then send yourself a test order from your live site.
It is the only way to see exactly what a customer sees and what arrives for you.
If it does not go to plan
The basket does not show a total.
It only adds up a total when every price in the basket is a plain amount. A price like "from $20" or "POA" leaves the total off. The order still sends, with each price as you wrote it.
It says my shop is full.
A shop section has eight spaces. To swap a product, click its name, price and button and change them. If you need more room, send us a message and we will add it.
Can people pay on my website itself?
Not on Kitset's side. Payment always happens either with you, after a basket order, or on a checkout you already use. For a single amount like a deposit, the "Take a payment" section does the same thing with one Pay button.
Can my shop fill itself from my Payhip store?
Yes, on Pro. The section has a Sync with Payhip button that brings your products in. On the $10 plan you add products by hand, which works the same for the customer.
Does the customer need an account?
No. They fill in their details on the basket and send it. If they leave and come back on the same phone or computer, their basket is still there.
An order did not reach me.
Look in Enquiries in your dashboard first, because that copy cannot end up in a spam folder. Then check spam for the email. If it is in neither, tell us when it was sent.