Terms

LAST UPDATED · AUGUST 2026

These are the terms you agree to when you use Kitset. We have written them in plain English on purpose. If something here is unclear, ask us and we will explain it rather than point at a clause.

The short version

Who we are

Kitset is a New Zealand website service operated from Aotearoa New Zealand by Kerehama Andrews, trading as Kitset, a sole trader. Where these terms say "we", "us" or "Kitset", that is who you are agreeing with. You can reach us through the contact form on this site, and we answer as people rather than a ticket queue.

What you pay

• Building is free. You can start a site, edit it, add pages and photos, and save as much as you like without paying anything or entering a card.
• $10 a month once it is live. Charging starts when you first publish your site to the internet. Until then there is nothing to pay.
• A custom domain costs nothing extra. Connecting your own address is part of the $10. You still buy the domain itself from a registrar, and that is between you and them.
• If you want us to build it for you there is a one-off fee on top of the $10 a month. Finishing a site you have started is from $249; a full build is $699. Nothing is charged until you have seen a quote and accepted it.
• Founding clients get the build free. The $10 a month still applies - it is the build we are not charging for, not the hosting.

Prices are in New Zealand dollars. Kitset is not currently registered for GST, so no GST is charged and $10 a month is the whole amount. If that changes we will tell you before it affects you. If we change what we charge, we will tell you before it affects you, and you can cancel if you do not want to continue.

If a payment stops

This is the part most services are vague about, so we will be direct.

• Nothing happens automatically. A card that expires does not take your business off the internet. No system here switches a site off, and we are not willing to do that to a business over a payment problem it may not even know about yet.
• We talk to you first. A failed payment notifies us; it does not act on your site. We will get in touch and give you a fair chance to sort it.
• If it stays unresolved after we have spoken, we may put your site on a short "temporarily unavailable" page until the payment is sorted. That page does not say why - that stays between you and us. It is done by a person, never by a machine, and when the payment is sorted every page comes back exactly as it was.
• Changes to a site that is already live are never blocked by a payment problem. A card that fails does not stop you fixing your phone number or putting your Christmas hours up. That stays true the whole time we are sorting the payment out with you.
• While a site is paused you cannot publish to it. That only ever happens after the step above - a person pausing it, never a machine - and everything you have written is saved and comes back exactly as it was.
• Putting a new site live for the first time needs a payment method on file. That is separate from all of this and applies whether or not anything has gone wrong.
• Your work is not deleted. Your pages, drafts and photos stay where they are while we sort it out with you.
• If we ever do need to take a site down permanently, we will contact you first and give you a fair chance to fix it or take a copy of your site.

Cancelling and refunds

• You can cancel your monthly subscription at any time from your dashboard. It runs until the end of the period you have already paid for, and does not renew after that.
• We do not charge a cancellation fee and there is no minimum term.
• Monthly hosting is not refunded for part of a month already used, because the hosting was provided.
• Build fees: if you have accepted a quote and we have not started, tell us and we will refund it in full. If work has started, we will refund the part we have not done.
• If something is genuinely our fault - we broke your site, or we never delivered what you paid for - we will put it right or refund you. Ask us; we would rather fix it than argue.

What you own

• Your content is yours. The words, photos, logo and anything else you put into your site belong to you and always did. Using Kitset does not give us ownership of any of it.
• You give us permission to store, copy and publish that content for the single purpose of running your website. That permission ends when you leave.
• The kits, templates and the builder are ours. You get to use them for your own site for as long as you are a customer. You cannot resell them or run a competing service with them.
• If you leave, you can take a copy of your site's pages with you. Ask and we will get them to you.

What you put on your site

You are responsible for what goes on your website. You agree not to use Kitset for anything unlawful, and not to publish content that is not yours to publish, that harasses somebody, or that is designed to deceive or defraud people.

If we are told your site is being used that way, we will contact you and, where we have to, take the site down. We would always rather talk to you first.

Your account

Keep your password to yourself, and tell us if you think somebody else has got into your account. You are responsible for what people you invite to your site do with it - if you give somebody access, they can edit and publish, and that is the point of inviting them.

What we promise, and what we do not

• We will do our best to keep your site online and working, and to fix things quickly when they break.
• We cannot promise the internet never goes down. We rely on other providers for hosting, email and storage, and none of us can guarantee perfection.
• We are not responsible for losses that follow from your site being unavailable - lost sales, missed enquiries and the like. If we get something wrong, what you can claim back from us is limited to what you have paid us in the previous twelve months.

Your information

How we handle your information is set out on our privacy page, and it is part of these terms.

Changes to these terms

If we change these terms in a way that matters to you, we will tell you by email before it takes effect. Small corrections - a typo, a clearer sentence - we will just make, and the date at the top will change.

Which law applies

These terms are governed by New Zealand law, and the New Zealand courts deal with any dispute about them. If you have a problem, please raise it with us first - we have never had a disagreement we could not sort out by talking.