The dashboard copy is the one that matters. Email gets deleted, filtered and lost. The dashboard keeps every enquiry you have ever had, grouped by person, so you can see that this is the third time somebody has been in touch.
Replying is done from your own email, so the customer gets a message from you rather than from a system. Marking an enquiry done is just for you, to keep track of what still needs answering.
Step by step
Open Enquiries in your dashboard to see everything, newest first.
Click a message to see the whole thing and everything else that person has sent.
Reply straight from your own email. Their address is a link.
Mark it done so you can see what still needs you.
If it does not go to plan
I am not getting the emails.
Check your spam folder first and mark us as not spam. If they are not there either, tell us and we will check whether they were sent.
Can somebody else get them too?
Yes. Add them to your site and they will see the same enquiries in their own dashboard.
How long are they kept?
Indefinitely, and they are included in our backups.